Privacy Policy

  

1. Introduction

Welcome to Soul Canvas Creations (“we”, “us”, “our”). Protecting your privacy and safeguarding your personal information is important to us. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit or purchase from our website www.soulcanvas.com.au (“Website”).

By accessing or using our Website or services, you agree to this Privacy Policy and our collection and use of your personal information as described.

  

2. What Personal Information We Collect

We collect personal information that is reasonably necessary to provide our products and services. This may include:

a. Information You Provide Directly

  • Name
  • Email      address
  • Telephone      number
  • Delivery      address
  • Billing      address
  • Payment      information (processed securely via third party)
  • Account      details (if you create an account)

b. Automatically Collected Information

When you interact with our Website, we may also collect:

  • IP      address
  • Device      and browser information
  • Pages      viewed and time spent on pages
  • Referring      URLs
  • Clickstream      data
  • Analytics      and usage data

c. Communications

We may collect information you provide when you:

  • Contact      customer service
  • Subscribe      to marketing
  • Leave      reviews or feedback

  

3. How We Use Your Personal Information

We may use your personal information to:

  • Process      and manage orders, payments, and delivery
  • Respond      to inquiries and provide support
  • Create      and manage customer accounts
  • Personalise      and improve products and services
  • Send      updates, newsletters or marketing (with your consent)
  • Detect      and prevent fraud or unlawful activity
  • Comply      with legal obligations

  

4. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to:

  • Improve      user experience
  • Analyse      site traffic and performance
  • Remember      preferences and login details

You can manage cookie preferences through your browser settings. Disabling cookies may impact your use of certain features on the Website.

  

5. Marketing Communications

We may send promotional emails about products, offers and updates if you have opted in.
You can unsubscribe at any time by:

We won’t send marketing messages after you opt out.

  

6. Disclosure of Personal Information

We may share your information with:

  • Service      providers (e.g., shipping, payment processors)
  • Technology      partners (e.g., hosting, analytics)
  • Law      enforcement or government entities if required by law
  • Business      advisors and professional consultants

We do not sell your personal information to third parties.

  

7. Overseas Disclosure

Your information may be stored or processed overseas by third party service providers, including cloud hosting or payment gateways.
We take reasonable steps to ensure they hold your information securely and in accordance with privacy standards.

  

8. Security of Your Information

We take reasonable measures to protect personal information from misuse, interference, loss, unauthorized access, modification or disclosure. However, no method of transmission over the internet is completely secure.

  

9. Access, Correction & Deletion

You have rights to:

  • Access      your personal information
  • Correct      or update inaccurate or incomplete information
  • Request      deletion (subject to legal obligations)

To exercise these rights, contact us at [insert contact email].

  

10. Retention Period

We retain personal information as long as necessary to:

  • Fulfil      the purposes outlined in this policy
  • Comply      with legal obligations
  • Resolve      disputes or enforce agreements

  

11. Children’s Privacy

Our products and services are intended for adults. We do not knowingly collect personal information from children under 16. If we learn we have collected information from a child without parental consent, we will take steps to delete it.

  

12. Changes to This Policy

We may update this policy—especially if laws change. We’ll notify you of material changes by:

  • Updating      the “Last Updated” date; and/or
  • Posting      a notification on our Website

Please check back periodically.

  

13. Contact Us

If you have questions, concerns or wish to make a privacy request, you can contact us at:

Email:  inspire@soulcanvas.com.au